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Tenant Information


We recognise that not everyone can view properties within office hours, therefore we offer flexible viewing times to fit your needs. Viewings can be arranged for daytime, evenings, weekends and even bank holidays. Please ask for further details. Please note that all viewings are subject to availability of access to properties.

Unfortunately we do not offer any of our properties to tenants unless they have first viewed the property inside and out.

Application process

Either at the viewing, or via you can obtain an application form. This needs to be fully completed by each applicant over the age of 18 and returned to us. Once we have spoken to the landlord we will be able to confirm when the referencing will begin. Photo ID, proof of residency and proof of income will also be required.

Your application will then be processed and a decision made as swiftly as possible to enable you to organise your accommodation requirements quickly and easily.

Holding deposit

Before you move in:

A holding deposit of one weeks rent will be taken once your application has been agreed with the landlord. The holding deposit will be refunded against your 1st months rent unless you decide not to proceed once the references are being completed or you have given false or misleading information on your application form and not declared any adverse credit.

Referencing (Identity, imigration and visa confirmation, fiancial credit checks, obtiaining referecnces from current or previous employers/landlords and any other relevant informaiton to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement.



Guarantors will be sent a copy of the Tenancy Agreement prior to the Tenancy starting so they are fully aware of their obligations. They will also need to have a clean credit history and proof of earings to cover the rental figure. 

Permitted Occupier 

Please ask for more details if you are going to be classed as a permitted occupier.

Accompanied Check-in 

Preparing an inventory and schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

If the Landlord declines to proceed, despite satisfactory references, the holding fee would be refunded. If the tenancy does not go ahead due to default by the prospective tenant, the 'credit check' references are unsatisfactory, or it becomes apparent that facts given to us in this application prove to be untruthful, we regret that fees will not be returned to you.

During your Tenancy (manged properties only)

Amendment Fee £50

Contract negotiation, amending and updating your tenancy agreement during yoru tenancy

Renewal Fee £ no charge

Contract negotiation, amending terms and updating yyour Tenancy Agreement during your Tenancy

Ending your Tenancy (managed properties only)

Check out fee £no charge

Attending the property to undertake an updated Schedule of Condition based on the origional inventory and negotiating the repayment of the security deposit

Future Landlord Reference

Collating information and preparing a reference for a future landlord or letting agent

Other fees and charges (managed properties only)

Unpaid rent/returned payments  - Interest at 6% above Bank Of England Base Rate from date due plus £20 for payments returned from the bank

Letters concerning breach of Tenancy agreement £20

Fees can be paid by cash, or bank transfer.

Bank Transfer

Anslows Ltd
Sort code 60-03-26
Account numer 77593693
Reference *Property Address*


We will inform the Council Tax department of your details and move-in date. Severn Trent will be sent the water meter reading where applicable together with your move in date and contact details.

We will do our best to provide you with details of the property’s current suppliers for Electricity, Gas and Oil prior to your move; meter readings will be confirmed at the check-in.

You can change utility supplier during the course of your tenancy; however we would ask that you inform us or your landlord of any changes prior to vacating.


A full inventory of the the property will be taken prior to your move in and a member of Anslows will meet you at the property to check through this on the day of move in. Meter readings will also be agreed.

Start Date of Tenancy

We will agree a start date with you. On or before this date you will need to have paid the first months rent together with a deposit of one-and-a-half times the monthly rent.

The Tenancy Agreement will be signed, together with the Guarantors form (if applicable.)

A standing order mandate will be completed for future rental payments.

IMPORTANT - If you leave the property before the end of the Tenancy you may still be legally liable and responsible for all your obligations and costs under the tenancy agreement including burst pipes. Please contact us at the earliest opportunity if you have a problem or you are unsure of what the required legal procedures are for you to give the correct notice to end your tenancy.

The Agreement

The Assured Shorthold Tenancy Agreement you will sign is a legal document which is between your Landlord and yourself under the Housing Act 1988.


You would need to confirm your notice in writing by giving one month’s notice in line with your tenancy start date and expiration of the fixed period. If the Landlord wants to take possession of the property for any reason after the fixed term, you will be given a minimum two months notice in writing.

Landlord/Agent access and viewings

You are required to permit the Landlord, Landlord’s Agents, or contractors, entry at all reasonable times and with reasonable frequency during the Tenancy.  (We normally hold a spare set of keys for the premises for emergency use).  Once you have served your notice, you will then be required to allow prospective tenants to view the property.

Condensation - Fact Sheet click here 

Additional occupants

It is not permitted for anyone over the age of 18 (other than the individuals named on the Tenancy Agreement) or anyone under the age of 18 (other than individuals named on the application form) to live at the premises.  Therefore, it is imperative that you discuss any potential future residents with us. This is so that the application process can then be completed and Landlord’s instructions sought.  If approval to proceed is obtained from the Landlord, a new Tenancy Agreement will be drawn up, which will require signing as appropriate.  Otherwise, if this action is not taken, you will be in breach of your Tenancy Agreement.


Tenants are responsible for the maintenance of the garden, which should be kept to the same standard from when you move in, as detailed on the inventory.

Property inspections

On managed properties, we will carry out regular inspections of your property, the first one being after three months.  At the appropriate time you will be sent a letter requesting that you contact us to arrange a mutually convenient appointment.  During the inspection visit you will have the opportunity to raise any questions or concerns about your tenancy.  For some properties the Landlord may wish to attend the inspection visit. Thereafter inspections will be carried out on an appropriate basis depending on each individual property.


You will need to obtain adequate insurance for your own possessions, which should include accidental damages against your landlord's fixtures and fittings.